Returns and Refund Policy
Returns and Refund Policy
If you are not completely satisfied with your purchase, you must notify us within 4 days of receipt of your goods that you wish to return them. We are happy to accept goods back under certain circumstances, as laid out below.
Please email firstname.lastname@example.org to register your return and for details of the next steps.
INCORRECT PRODUCT ORDERED
If you have ordered the wrong product and wish to return it for an exchange or refund, please email email@example.com
Please note all goods must be returned unused and packed in perfect condition including all original manufacturer’s packaging. The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded. The relevant reference number must be quoted on accompanying paperwork. Goods must be returned within 4 days of receipt.
If items are returned as unsuitable, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid. Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Refunds on returned items will be subject to a minimum 15% handling charge (if incorrect product ordered).
Items received with broken seals or without original packaging will be subject to a 25% re-stocking fee.
Please note professional electrical items can incur a 30% checking and restocking fee due to having to be fully checked before restocking by a qualified engineer.
Collections for unsuitable items will be subject to a minimum 20% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.
All salon & beauty furniture made to special order (Furniture chosen in your own choice of colours, not held in stock and has to be made, has to be ordered direct from the supplier with a lead time), custom made or special order products cannot be returned or cancelled once the order has been placed with the manufacturer. Porcelain basins are non returnable.
Items sent direct from the manufacturer are not returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact us.
Any goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund.
Please note your Statutory Rights are not affected.
INCORRECT PRODUCT RECEIVED
If in the unlikely event the wrong product has been sent to you, please email firstname.lastname@example.org to enable us to rectify the issue as efficiently as possible.
You should notify us as soon as possible in the same way as for a returned product if you discover that any goods are faulty goods. Faulty goods will be replaced or repaired according to the manufacturer’s instructions providing they are still within the warranty period.
Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer’s or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
SHORTAGES AND DAMAGES
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 48 hours of receipt of goods.
Please email email@example.com if there are any shortages or damaged items.
Refunds authorised by the seller will be credited as quickly as possible but can take up to 14 days, refunds will be issued to the original credit card/debit card/ transfer account used by the buyer. All handling fees incurred will be deducted prior to the refund being processed.