Terms & Conditions
Terms & Conditions
This website is owned and operated by DIRECT SALON SUPPLIES LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our office open times are between 9 am to 5 pm Monday to Thursday and 9 am till 3 pm on Friday.
Our Contact details:
DIRECT SALON SUPPLIES LTD
Unit 5A Fox Industrial Estate, Holyoake Ave Blackpool Lancashire FY2 0QX United Kingdom
VAT Number 864 3128 23
Company number: 05460678
We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Switch, American Express. Personal Cheques (allow 4 working days), Bank transfer via BACS, CHAPS, Cheques (payable to Direct Salon Supplies Ltd) must clear before dispatching goods. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT in total.
Providing the items are in stock at the time we receive your valued order the goods will be dispatched within 1-4 working days. Tracking Numbers are supplied by email when the goods leave our warehouse. All items are fully checked, tested and set up to professional standards before dispatch.
Some special order/made to order items (made in your chosen fabric/laminate colours, items ordered from our suppliers etc.) such as but not limited to; reception desks, styling units, beauty couches and barbers furniture may have a longer delivery time of up to 6 weeks. Please email us to enquire about any delivery times. If no enquiry is made prior to ordering, a member of our team will be in touch to inform you of any lead times.
All delivery dates are given in good faith by the seller to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. No liability for direct or consequential loss or damage arising from delay in delivery will be accepted by the seller.
£5.50 plus VAT (£6.60 inc. VAT) is the standard delivery charge for most parts of the UK. However, delivery charges for the Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel.
Orders placed online over £50, excluding VAT, to most parts of mainland UK have free delivery. Again, this excludes Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK or any large or heavy items.
LARGE AND HEAVY ITEMS
Free delivery and standard pricing excludes any large or heavy items.
Please contact us on email@example.com for delivery charges before placing your orders on the following large salon furniture items:
- Wash points
- Hydraulic chairs
- Barbers chairs
- Porcelain basins
- Electric or hydraulic couches
- Large nail stations
- Reception desks
- Any other large furniture items.
If no enquiry is made prior to ordering, a member of our team will be in touch to advise of any additional delivery charges due to item weight/size.
Please note any furniture ordered will be delivered to your shop or front door and can be delivered to ground floor premises only. Item’s sent on a pallet will be a kerbside delivery only. Delivery drivers are not insured to take upstairs or inside of premises (unless special delivery has been arranged, please email firstname.lastname@example.org to enquire about delivery options).
We also advise that all tradesmen who are to install your furniture items should only be arranged once you have received your delivery of salon furniture.
Please note on international orders and orders from Europe are sent on a DAP basis. The buyer takes on the risk and responsibility for the unloading of the goods and clearing them for import. The buyer in a DAP shipping agreement also has responsibility for paying import duties and any other clearance or local taxes.
SHORTAGES AND DAMAGES
Goods must be inspected on delivery and all claims for shortages or damages must be reported to THE SELLER within 24 hours of receipt of goods.
The seller is a trade only wholesaler. By ordering from us you are confirming that you and any users are qualified to the acceptable level to use the item. The seller will not be held responsible for any injury or damage caused by use of unqualified users of our products. All trade members should have suitable insurance to cover staff and equipment supplied by seller. By placing an order with Direct Salon Supplies Ltd you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis and as a business to business transaction.
If you are not completely satisfied with your purchase, you must notify us within 4 days of receipt of your goods that you wish to return them. We are happy to accept goods back under certain circumstances, as laid out below.
Please email email@example.com to register your return and for details of the next steps.
INCORRECT PRODUCT ORDERED
If you have ordered the wrong product and wish to return it for an exchange or refund, please email firstname.lastname@example.org
Please note all goods must be returned unused and packed in perfect condition including all original manufacturer’s packaging. The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded. The relevant reference number must be quoted on accompanying paperwork. Goods must be returned within 4 days of receipt.
If items are returned as unsuitable, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid. Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Refunds on returned items will be subject to a minimum 15% handling charge (if incorrect product ordered).
Items received with broken seals or without original packaging will be subject to a 25% re-stocking fee.
Please note professional electrical items can incur a 30% checking and restocking fee due to having to be fully checked before restocking by a qualified engineer.
Collections for unsuitable items will be subject to a minimum 20% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.
All salon & beauty furniture made to special order (Furniture chosen in your own choice of colours, not held in stock and has to be made, has to be ordered direct from the supplier with a lead time), custom made or special order products cannot be returned or cancelled once the order has been placed with the manufacturer. Porcelain basins are non returnable.
Items sent direct from the manufacturer are not returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact us.
Any goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund.
Please note your Statutory Rights are not affected.
INCORRECT PRODUCT RECEIVED
If in the unlikely event the wrong product has been sent to you, please email email@example.com to enable us to rectify the issue as efficiently as possible.
You should notify us as soon as possible in the same way as for a returned product if you discover that any goods are faulty goods. Faulty goods will be replaced or repaired according to the manufacturer’s instructions providing they are still within the warranty period.
Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer’s or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
SHORTAGES AND DAMAGES
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 48 hours of receipt of goods.
Please email firstname.lastname@example.org if there are any shortages or damaged items.
Refunds authorised by the seller will be credited as quickly as possible but can take up to 14 days, refunds will be issued to the original credit card/debit card/ transfer account used by the buyer. All handling fees incurred will be deducted prior to the refund being processed.
PRODUCT IMAGES AND DESCRIPTIONS
We take great care to ensure the accuracy of images, dimensions, prices and specifications, whilst such descriptions are given as a guide and in good faith, if you have a question about anything please email@example.com and we will try to answer within 24 hours, images & descriptions are subject to alteration without notice. Please note all images are for illustration purposes only.
In describing all of our products and products available in any printed material and also on our Website, we attempt to be as accurate as possible. This does not warrant that products descriptions or other content of the website is accurate, complete, reliable or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed above.
Goods are sold on the understanding that they are used for there intended purpose.
THE SELLER WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.
If you are looking for a product you thought we had, but still cannot find it, then it may be on our Discontinued Products page. The update versions or most relevant substitute products will be linked to in the descriptions. If you still can’t find the item you’re looking for, please feel free to get in touch and we will do our best to help.
Cancellation after dispatch cannot be accepted.
We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
You can reach us by the following methods:
Direct Salon Supplies Limited, Unit 5A, Fox Industrial Estate, Holyoake Ave, Blackpool FY2 0QX.
Calls are charged at normal BT Rates and lines are open between 9 am to 5 pm Monday to Thursday, or 9 am to 3 pm Friday.
These Terms & Conditions of sale do not affect your statutory rights as a consumer.
It should be noted that quoted prices are susceptible to change
If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
To arrange for recycling, please return your electrical item to us with a covering letter.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at the Recycle Now website.