REM 3 Year Warranty

REM 3 Year Warranty

REM 3 Year Warranty Details

In the unusual instance of your Rem salon furniture developing a manufacturing problem you are covered by Rem’s 3 year warranty*, full details are below.

What the Rem 3 Year Warranty Covers
This warranty covers any product defects arising from faulty materials or workmanship; or defects arising from direct delivery transport damage.  It is important to note that damages must be reported within 72 hours and are only covered for the address on the REM delivery note.  Any issues relating to incorrect specification or missing components must be reported within 28 days from delivery.

What the Rem 3 Year Warranty Does Not Cover
Any problems arising from damage caused by misuse, failure to install correctly, damage caused during 3rd party transportation and storage, or fair wear and tear and any salon furniture taken or delivered outside Great Britain & Ireland.

What is the period of this Warranty?
This Warranty extends for a period of three years from date of purchase. Customers must retain their receipt from Direct Salon Furniture as proof of purchase, if you have mislaid your receipt please email and we will be pleased to email you a copy invoice.

What Rem will do to correct any problems
REM will, at its discretion, repair or replace defective products. During the first year of ownership for UK Mainland customers only, REM will supply and, at its discretions, fit replacement parts or products. In years 2 and 3 for UK Mainland customers and for years 1, 2 and 3 for all customers outside UK Mainland, REM will supply replacement parts or products at its cost.

What Rem we will not do
REM will not be responsible for any associated costs of refitting or reinstalling any products which have been replaced nor will it be responsible for any costs incurred arising from the non-availability of its products awaiting repair or replacement.

How do you get Rem warranty service?
Should any problems arise with your REM product please use the REM Support Link which is found at

How does this affect your statutory rights?
This three year warranty in no way affects your statutory rights and is intended as an additional safeguard and benefit for buying and using REM salon furniture full range of products.

If you require anymore details please ring our help team on 01270 630280 or email

****Please note certain REM products may only be covered by a 1 year warranty.